Customer/Vendor Data Protection Statement
Rock Radio UK is committed to protecting the personal data of the visitors of this website (rockradiouk.com), and our customers/vendors and any third party or individual who interacts with Rock Radio UK. We want to provide a safe, secure user experience.
This customer/vendor data protection statement (the ‘Statement’) explains what to expect from Rock Radio UK when we collect certain types of information about you.
Scope of Statement
This Statement describes the types of personal data that companies within the Rock Radio UK company (as specified below, collectively ‘Rock Radio UK, ‘we’, ‘us’) collect.
It also describes how we use personal data, with whom we share personal data, how long we store your personal data, whether we transfer it to third countries and the rights you have as a data subject.
Rock Radio UK is a controller under the General Data Protection Regulation (‘GDPR’) with regard to your personal data.
Visitors to this website
When you visit rock-radio.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Google Analytics uses cookies. We only load it, and these cookies are only set, if you click “Accept” in the cookie banner on this website. You can change your mind at any time using the “Cookie settings” link at the bottom of every page; if you withdraw your consent we stop using Google Analytics for your visits and remove its cookies from your browser.
Contact form
When you send us a message using the contact form on this website, we collect your name, your email address, the station and subject you choose, your message and the page you sent it from. We use these details only to read and reply to your message.
Your message is stored in our website’s own database, and a copy is emailed to the Rock Radio UK team so that we can respond. We do not record your IP address with your message, and we will not add you to our mailing list or send you marketing unless you sign up for it separately.
We keep contact form messages only for as long as we need them to deal with your enquiry. You can ask us to delete a message you have sent at any time.
We process this information on the basis of our legitimate interest in responding to enquiries that you send us.
Mailing list
If you join our mailing list, we collect your email address and record when you signed up and which page you signed up from. We use your email address only to send you news and offers from the Rock Radio UK Media Group.
Your sign-up is stored in our website’s own database. To send our emails, we copy the mailing list to the email marketing service we use, which processes it on our behalf under a data processing agreement.
We process this information on the basis of your consent. You can unsubscribe at any time using the link in any of our emails, or by emailing admin@rockradiouk.com, and we will remove your details from our website and from our email marketing service. We keep your email address until you unsubscribe.
What types of personal data do we process?
Rock Radio UK processes the following personal data of customers, vendors and/or third parties:
Name, business e-mail address, business postal address, business telephone number, occupation/title, name of organization, department, industry, date of agreement, business facsimile number, VAT numbers, tax identification numbers, bank details.
Rock Radio UK will maintain personal data in a manner that ensures it is accurate, complete and up-to-date.
Rock Radio UK will not collect personal data if such collection is prohibited under the applicable data protection laws.
Purpose and legal basis for processing
Personal data of customers, vendors and/or third parties may be processed for the purposes of:
- Managing commercial relationships, order fulfillment, payment and invoicing for products and services, contacting customer/vendors;
- Selling products and providing our services;
- Carrying out promotional operations, direct marketing;
- Fraud detection and prevention;
- Security;
- Complying with legal obligations and/or regulatory investigations, assisting the Company in the context of any litigation or arbitration, including employment tribunal proceedings, and protecting Rock Radio UK against injury, theft, legal liability, fraud, abuse or other misconduct;
- Managing transactions (e.g., mergers or acquisitions);
- Managing our operations, including the operation and monitoring of the proper functioning and security of our IT systems;
- Managing health and safety incidents; and
- Managing product deliveries and shipments.
Rock Radio UK shall process personal data in accordance with applicable data protection laws and only for limited, explicit and legitimate purposes. We will not use personal data for any purpose that is incompatible with the purpose for which it was initially collected unless you provide us your prior consent for further use. Personal data of customers/vendors may be processed on the basis of the following legal grounds:
- The individual has given consent for the processing;
- The processing is necessary to perform an agreement with you;
- The processing is necessary to comply with a legal obligation to which we are subject; and
- The processing is necessary for the purposes of the legitimate interests of Rock Radio UK or a third party, except where such interests are overridden by the interests and fundamental rights and freedoms of an individual. Rock Radio UK legitimate interests in any case consist of the purposes stated above.
iOS Apps
The Rock Radio UK iOS App does not collect any user data when installed or launched on your device.
Android Apps
The Rock Radio UK Android App does not collect any user data during use. In order to provide audio control during Phone App use, the App will monitor the ‘state’ of the phone App (Idle, in call, call ended) if applicable on your device. At no point will the App be able to listen in or derive phone numbers or data. The Android App also requires access to local storage - this is to store its configuration for faster launch times.
Do we share your personal data with third parties?
Within Rock Radio UK, your personal data will only be accessible for Rock Radio UK employees who, by virtue of their position, need access to your personal data in order to achieve the above purposes.
We may also share your personal data with third parties. This may be necessary to allow us to properly perform the agreement to which you are a party, or because we are subject to a statutory obligation to share your personal data.
When we share your personal data with third parties who process personal data on our behalf (data processors), we will ensure that your personal data are protected in accordance with the GDPR and the terms of this Statement through the data processing agreements we have concluded with these third parties.
Rock Radio UK shares your personal data with the following third parties: suppliers of IT-systems, processors, accountants, insurers, external legal counsel, regulators, affiliated companies, third-party service providers, advertising partners.
How long do we store personal data?
Rock Radio UK does not store personal data longer than necessary for the purposes for which it is processed. For some data we must observe mandatory retention periods, for instance due to tax legislation. In general, we aim to retain customer/vendor personal data for no longer than two (2) years, unless a longer or shorter mandatory retention period applies or retention of the specific personal data is necessary.
Any personal data held by us for people who request information will be kept until you submit a request to remove your data. In any case your personal data will never be retained longer than Rock Radio UK is permitted by the data protection laws and/or statutory local retention periods.
Do we transfer your personal data?
Rock Radio UK’s international footprint involves the transfer of personal data to other group companies or third parties, which may be located outside the EEA, including the United States. We are located in United Kingdom. Hosting and storage of your data takes place in data centers located in the United Kingdom. We use 3rd party suppliers to store this information and have an agreement with them that protects your information.
We will ensure that if personal data is transferred to third countries that do not have an adequate level of protection, Rock Radio UK will implement appropriate safeguards, namely Standard Contractual Clauses, to adequately protect the personal data.
We have also implemented Standard Contractual Clauses to cover international data transfers between companies of Rock Radio UK.
What are your rights?
Under the GDPR, you have a number of rights in relation to your personal data. These rights are:
- the right to access your personal data that we process
- the right to rectify your personal data if they contain factual inaccuracies
- the right to erase your personal data
- the right to limit the processing of your personal data
- the right to data portability
- the right to object to the processing of your personal data
- the right to withdraw your consent to the processing of your personal data
If you wish to exercise these rights, you can submit a request to us at admin@rockradiouk.com. We may require proof of identity.
If you are not satisfied with the way in which we handle your personal data, you have the right to lodge a complaint with the relevant supervisory authority.
United Kingdom
Rock Radio UK is the controller established in the United Kingdom. If you have questions, please contact us at admin@rockradiouk.com.
Contact and privacy statement changes
If, at any time, you have questions or concerns about our privacy commitment, please feel free to email us at admin@rockradiouk.com.
This Statement was last updated on the 3rd October 2026.